Organisational Development – Implementing a Career Pathway & Skills Matrix with Lucy Brazier OBE

Join us for a powerful 2-hour session with Lucy Brazier OBE, CEO of Executive Support Media and co-creator of the Global Skills Matrix, as we explore how to build a structured, strategic career pathway for Business Support professionals in your organisation.

Since its launch, the Global Skills Matrix has helped organisations around the world define clear career progression frameworks for PAs, EAs, and Business Support teams. Whether your administrative professionals support one leader or span multiple departments, bringing them together under a unified framework can unlock career development, recognition, and long-term growth.

In this session, Lucy will guide you through the key stages of implementing a framework – from starting the conversation to getting leadership buy-in and launching your own internal model.

What You’ll Learn:

• How to use the Global Skills Matrix as a starting point to build or enhance a career development framework
• Tools and language to begin the conversation in your organisation
• Real-life case studies, timelines, and examples of successful implementations
• How to gain buy-in from HR, L&D, and leadership teams
• The role you can play in driving organisational change – no matter your title
• Live Q&A with Lucy: get your questions answered and receive personalised advice

Who Should Attend:

• Executive Assistants, Personal Assistants, Office Managers, and other Business Support professionals interested in formalising a career pathway in their organisation
• Line Managers and Team Leaders seeking to restructure or update an existing framework
• HR, Learning & Development professionals, or executive sponsors looking to align talent development with strategic goals

Whether you’re starting from scratch or refining a model already in place, this session will give you the tools, language, and inspiration to make lasting, positive change.

Bring your executive, your HR partner, or your L&D lead – this is a collaborative journey, and cross-functional support is key to success.